Shipping and Delivery

Can my delivery address be different than my billing address?

Yes, your delivery address can be different than your billing address. Please go to the check out and select 'different address' to enter a different delivery address.

What are the delivery costs?

We provide worldwide shipping using our partner UPS. Shipping within Europe costs €5,00. Shipping to all other countries costs €45,00. We provide free shipping on all orders above €250.

How long does delivery take?

We provide worldwide shipping using our partner UPS. Shipping to The Netherlands, Belgium and Germany takes 1 - 3 working days. Shipping to Austria, Denmark, France, Italy, Luxembourg, Spain, Sweden and the United Kingdom takes 2 - 5 working days. Shipping to all other countries takes 5 - 10 working days. Please note delivery can take longer during sale or holidays. You will receive a tracking code as soon as your order has been shipped.

I haven't received my parcel yet, what should I do?

Please use the tracking code you've received via mail to check the whereabouts of your order. If your order is stuck somewhere or if your tracking code doesn't show the location of your order, please contact UPS. In case something went wrong, please contact our customer service so we can make sure you'll receive your order after all.

I received an incorrect item, what should I do?

Please contact our customer service immediately so we can make sure you'll receive the correct item. We will provide you with return instructions and a pre-paid return label.

My order is missing an item, what should I do?

Please contact our customer service immediately so we can make sure you will receive your missing item after all.

Where do you deliver to?

We ship worldwide to the following countries: - Andorra - Argentina

What delivery options do you offer?

We offer UPS standard delivery on every order.

Can I reroute my parcel?

The possibilities to reroute your parcel vary by region. Please contact UPS for the possibilities in your country. Once your parcel has left our warehouse, it's out of our hands. If however, you haven't received your shipping confirmation yet, you can contact our customer service to change your delivery address.

Do I need to pay custom and duties?

It’s possible you are charged for handling fees and taxed as your order passes through customs. Please keep in mind that these charges are the responsibility of the person receiving the parcel. Because customs policies and import duties vary widely from country to country, we unfortunately have no control over these charges and we can’t tell you what the amount will be.