Ordering

Why was (part of) my order cancelled?

On VERY rare occasions, we might have to cancel (part of) your order due to technical errors. We know it sucks, but please understand we have no control over this. If this does happen, we'll inform you and refund your order and shipping costs.

Is it possible to cancel my order?

It's possible to cancel your order, but only before it has been shipped. After you've received the shipping information, the parcel has left our warehouse and we will not be able to cancel it. To cancel your order, please contact our customer service team.

Is it possible to make a change to my order?

Unfortunately once you've placed the order, we can't make any further changes to it.

Can I place an order over the phone?

We only accept online orders through our webshop. If, however, you experience difficulties placing your order online, please contact us. We'll be happy to help you out.

Can I place a pre-order?

It is only possible to pre-order items that are specifically meant for pre-ordering. Sign up for our newsletter to receive updates about these kind of promotions.

Can I place a backorder?

At the moment, we don't offer the possibility to back-order. However, if an item is not available in your size, it might be restocked within a few weeks. Please regularly check the website to see if the item is back in stock. If you have any questions regarding our stock and restocking, feel free to contact our customer service team.

How do I track my order?

Once your order has been shipped, you'll receive a shipping email with a link to track your order.