Why was (part of) my order cancelled?
On very rare occasions, we might have to cancel (part of) your order due to technical errors. Please understand we have no control over this and we'll inform you and refund your order and shipping costs as soon as possible.
Is it possible to cancel my order?
It's possible to cancel your order, but only before it has been shipped. After you've received the shipping information, the parcel has left our warehouse and we will not be able to cancel it. To cancel your order, please contact our customer service.
Is it possible to make a change to my order?
Yes, we are able to change your delivery address or contact information before your order has been shipped. Please communicate your request to us immediately. We are, however, not able to make a changes to the content of your order.
Can I place an order over the phone?
We only accept orders through our webshop. If, however, you experience difficulties placing your order online, please contact us. We'll be happy to help you out.
Can I place a pre-order?
It is only possible to pre-order items that are specifically meant for pre-ordering. Sign up for the newsletter to receive updates about these kind of promotions.
Can I place a backorder?
At the moment, we don't offer the possibility to back-order. If however, an item is not available in your size, it is possible it will be restocked after a while. Please regularly check the website to see if the item of your choice is back in stock. If you have any questions regarding our stock and restocking, feel free to contact our customer service.
How do I track my order?
Once your order has been shipped, you'll receive a shipping email with a link to track your order.
What payment methods do you accept?
We accept payments via iDeal, Visa, MasterCard, Bancontact/Mister Cash, SOFORT Banking and Giropay.