Will my denim shrink?
Virgin (unwashed) denim garments will shrink approximately 5-8%. Washed denim garments already lost this first shrinkage during the washing process. However, a very small shrinkage is still possible.
Will my denim expand?
We offer a lot of denim garments in stretch fabric. Stretch has the ability to expand for comfort but also to recover in shape. However, a small percentage of expanding always appears. For extra recovery, you can wash your denim garment after a long period of wearing it. Please carefully read the care label before doing so.
Are hazardous and environmentally damaging substances used?
We are very serious about Corporate Social Responsibility. That's why we work with the most qualified, sustainable and responsible denim mills in the world. All of our partners have been tested and qualified by different auditing organizations for sustainability and environment. For more information on what we do for Corporate Social Responsibility, check our ABOUT page.
What should I do with defective garments?
If you have received a new defect item in your order, please contact our customer service before returning or exchanging it to us. We will make sure you’ll receive a new item. If you’ve experienced quality problems after wearing your garment, please contact our customer service. We will evaluate your complaint and, if necessary, provide you with return instructions. If you bought the defect item at one of our stores, please call or visit this store. Our sales people will assist you further.
Do you offer a repair service?
Yes, we offer denim maintenance, service, alteration and repair at our SERVICE CO. in our Amsterdam Men Store and soon also at our Amsterdam Flagship Store. Please bring a receipt of your purchase so we can check the warranty. If your warranty has expired, the costs of the repair will be your own responsibility.
How do I wash / take care of my garment?
You will find a care label in all of our items. This label shows you exactly how to take care of your garment. If your care label is missing from your garment, please contact our customer service for care instructions.