When will I get my refund?
We will refund you within 10 days after processing your return, using the same payment method you used to place your original order. Some banks might need the full 10 days, burt in most cases you’ll have your refund sooner.
Will you refund my shipping costs?
If you choose to order or return items from and to our webshop, you will be responsible for the postal costs. However, shipping is free on orders above €250. If you have to return a defective or incorrect item, please contact us before shipping the parcel. We will provide you with a pre-paid Return Address Label.
The price of an item I ordered has changed. Can I get a refund?
Unfortunately, it is not possible to receive a refund when prices have changed during a sale period. If the item is still in stock online, you can return your item and order it again. Please note that shipping costs are your responsibility. If prices have changed for any other reason, please contact our customer service team.
How do I return my order?
Returns are complimentary! If you wish to return one or more items from your order, click here and follow the steps to create your FREE UPS return label.
How many days to I have to return my order?
You can return your order within 60 days of delivery. If you’d like to return an item(s) from your order, click here and follow the steps.
Can I exchange a product?
Unfortunately that's not possible. But you can return your original order then place a new order for your prefered size or colour.
Can I ship my return to one of your stores?
Unfortunately it’s not possible to return your online purchase at one of our stores. However, it’s free to send your return by mail. Click here and follow the steps to create your free UPS return label.
If for some reason you are not able to ship your return to us within 60 days of receipt, please contact us so we can find a solution.
I lost my Return Address Label. What now?
Please mail your parcel to the below address, and include your Return Form:
5705 CL, Helmond
Where do I send my return?
The return address will already be on the pre-paid UPS label (you can create yours by clicking here).
Your order will be returned to the following address:
5705 CL, Helmond
Do I need to pay for my return?
Nope, returns are free! If you decide to return your item(s), click here and follow the steps.
Will I get a confirmation of my return?
Once we have processed your return, you will receive a return notification. Please keep in mind it can take a couple of days before your parcel reaches our Warehouse and can be processed.
I lost my Return Form. What should I do?
Please contact our customer service team so we can provide you with a new one.