When will I get my refund?
We will refund you within 10 days after processing your return, using the same payment method you used to place your original order. Some banks might need the full 10 days, burt in most cases you’ll have your refund sooner.
Will you refund my shipping costs?
If you choose to order or return items from and to our webshop, you will be responsible for the postal costs. However, shipping is free on orders above €250. If you have to return a defective or incorrect item, please contact us before shipping the parcel. We will provide you with a pre-paid Return Address Label.
The price of an item I ordered has changed. Can I get a refund?
Unfortunately, it is not possible to receive a refund when prices have changed during a sale period. If the item is still in stock online, you can return your item and order it again. Please note that shipping costs are your responsibility. If prices have changed for any other reason, please contact our customer service team.
How do I return my order?
If you wish to return one or more items from your order, please use the Return Form and pre-printed Return Address Label included in your order. If you lost the Return Form and/or Return Address Label, please contact our customer service team so we can provide you with a new one.
How many days to I have to return my order?
You can return your order within 60 days of delivery. Please use the Return Form and Return Address Label included in your order.
Can I exchange a product?
Unfortunately that's not possible. But you can return your original order then place a new order for your prefered size or colour.
Can I ship my return to one of your stores?
Unfortunately it is not possible to return your item(s) in one of our stores. You can return your order using the Return Address Label included in your order. If, for any reason, you are not able to return your item(s) to us, please contact us so we can find a solution. If you lost your Return Address Label, please send your parcel to: CB-Fashion, DENHAM Vossenbeemd 111G 5705 CL, Helmond The Netherlands
I lost my Return Address Label. What now?
Please mail your parcel to the below address, and include your Return Form: CB-Fashion, DENHAM Vossenbeemd 111G 5705 CL, Helmond The Netherlands
Do I need to pay for my return?
If you decide to return your item(s) back to us, you will be responsible for the postal costs of your return. We've added a pre-printed Return Address label in your order. Please note this label is not pre-paid.
Will I get a confirmation of my return?
Once we have processed your return, you will receive a return notification. Please keep in mind it can take a couple of days before your parcel reaches our Warehouse and can be processed.
I lost my Return Form. What should I do?
Please contact our customer service team so we can provide you with a new one.