Terms and Conditions
Denham the Jeanmaker B.V. - Last date of modification: January 2017
- Information about Denham
- Terms of sale
- Price and payment
- Return and exchange
- Damaged or defective item(s)
- Website use
- Applicable law and jurisdiction
- Contact Webstore
The following Terms and Conditions (‘Terms and Conditions’) are valid between you and Denham The Jeanmaker B.V. (‘Denham/we/us’) and apply to all use of and orders placed on the website www.denhamthejeanmaker.com (‘Website’). By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and accept them.
We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions that are valid for your order are always the Terms and Conditions in effect as of the time you place your order, and not a later version. You should file a copy of these Terms and Conditions on your computer.
Access to this Website is permitted on a temporary basis. We reserve the right to withdraw or amend the services without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
2. Information about Denham
Denham is a limited liability company and is incorporated in the Netherlands.
Denham The Jeanmaker B.V. (HQ)
Telephone number: +31 (0)20 344 91 34
Denham can be reached from Mondays to Fridays, from 9:00 a.m. to 5:30 p.m. CET
Email address: email@example.com
Chamber of Commerce number: 57908680
VAT registration number: NL852788022B01
3. Terms of sale
By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.
3.1 Eligibility to order
To place an order with Denham you must be at least 18 years old, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate. Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.
3.2. Order confirmation
When you place an order on our Website, we will send you an order confirmation email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.
Once you have checked out and have received your order confirmation email, neither you nor we will be able to make any changes to your order, so please make sure that everything is correct.
3.3. Acceptance and shipping confirmation
All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.
3.4. Right to reject
We may, at our discretion, choose not to accept your order for any reason without any liability to you. Examples of when we may not accept your order are as follows:
- The product ordered is unavailable from stock;
- Our inability to obtain authorisation of payment;
- The identification of an error within the product information, including price or promotion;
- If we suspect any fraudulent activity;
- If shipping restrictions may apply to a product.
If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.
3.3. Quality of products
We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies or other technical reasons, minor differences in colour and other variations in item(s) are possible. Denham cannot be held responsible for any such discrepancy.
4. Price and payment
The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.
The prices shown on the Website may vary from time to time. Denham is not bound by the price until Denham has accepted the order by sending the shipping confirmation to you. Denham reserves the right to change, limit or terminate any special offers or discounts at any time. Please note that the prices between our physical stores and the Website may vary.
4.2. Price changes
We always try and ensure that all prices on the Website are accurate, however errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. Denham reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. We are not able to compensate price differences with placing orders or returns.
We accept payments with iDeal, Visa, MasterCard, Bankcontact/Mister Cash and Giropay.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment, then you will be notified immediately at the check out.
Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.
5.1 Shipping details
We provide worldwide shipping using our partner UPS (Standard). Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered. All packages are insured and have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.
5.2. Shipping costs and delivery time
Shipping is free for all orders above €250. The table below shows the shipping costs per country and the delivery time for that specific country.
Europe - € 5.00 - 1-5 working days
All other countries (worldwide) - € 45.00 - 5-10 working days
We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes deliveries may take longer, particularly during busy sale periods. Saturday and Sunday are not considered working days. If you have not received your delivery within the number of days shown for your country in the table above, please contact our Customer Service. Please note that we are not held responsible for any delays resulting from postal delays.
6. Return and exchange
6.1. Right to withdrawal
You have the right to withdrawal. To exercise this right, use the Withdrawal Form and return the document to us. Because we start to process your order as soon as it is submitted, we might not be able to prevent the shipment. Exceptions can be made only if we haven’t send you the shipping confirmation yet, so please contact us if you would like to cancel your order to see if there is a possibility to cancel.
6.2. Exchange policy
Purchased items are exchangeable for a different size or colour. If you wish to exchange an item for another size or colour, please place an order for the new item and return the original (see checklist below). The purchased price of the original item will be refunded upon receipt and inspection. If you have exchanged a product, Denham will pay the shipping costs for the new item. Note that all exchanges are based on stock availability.
6.3 Right of return
You have the right to return purchased items within 14 days, without giving any reason. To exercise this right, use the Return Form and Return Address Label, which you can find in the box. You cannot return items ordered through our Website at one of our physical stores.
The following steps need to be taken in case of return (or exchange):
- Using the Return Form, check the box of the item(s) you want to return in the return column. Please also fill in the reason for return using the reason codes.
- If you would like to exchange your item for a different size, please check the box in the exchange column and fill in the correct size.
- Securely pack your items together in the box and include the Return Form to make sure the items reach our warehouse and your return can be processed.
- Ensure the Return Address Label is placed on top of the original label on the box. Please note that this label is not prepaid and you are responsible for the shipping costs of your return. In the case that Denham is responsible for the reason of your return, please contact us before returning.
- Bring your return to the nearest postal office. Please keep a proof of postage until we confirm that your return has been delivered to us. Please note that you are responsible for the product until it reaches us, so we recommend you to send the package with a traceable service.
All original packaging with pricing, labels and hangtags must be intact. No tape is to be attached to the product or the item(s) packaging. All item(s) must be returned in a box to protect their form. Returns that do not meet our policy will not be accepted and will be returned to you.
For any questions about your order, return or the Return Form, please contact Customer Service.
6.4. Refund information
If you return your entire order, we will refund all costs including the original delivery costs, but not the return shipping costs. If you return a portion of your order (ie: one of three products you purchased), we will reimburse you for the cost of the returned item only. All reimbursements will be paid within 14 days from the date we receive the returned product(s). We will reimburse you using the same method of payment that you used to make the original transaction, unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.
7. Damaged or defective item(s)
All Denham item(s) come with a one-year warranty against faults in materials and manufacture. This warranty period may vary depending on the statutory law of the country where the item is shipped. This warranty covers production faults, but not wear-and-tear from regular use.
If you believe you have a warranty claim concerning an online purchase, please contact Customer Service. Send them an email and include your original order number, photos of the suspected fault and a brief description of the claim. They will decide whether the damage is the result of a manufacturing defect or deviation from factory specifications. If they determine that you have a claim the item(s) will be refunded.
8. Website use
8.1. Errors, inaccuracies and omissions
Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.
8.2. Intellectual property rights
All elements on the Website are owned by or licensed to Denham and its affiliates. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.
You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not publish, duplicate, distribute or otherwise reproduce the content to others without prior consent from Denham.
8.3. Limitation of liability
Denham will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if Denham has been advised of the possibility of any such damages.
8.4. Third parties
On our Website you may find third party links that direct you to third party websites which are not affiliated with us. We are not responsible for these links or for any loss or damage that may arise from use of them. These websites have their own separate Terms and Conditions as well as privacy policies. Denham is not responsible and cannot be held liable for the content and activities of these websites.
Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.
9. Applicable law and jurisdiction
These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.
10. Contact Webstore
If you have any questions or comments about the Website or the Terms and Conditions, please contact our Customer Service. You can contact them from Monday to Friday between 9:00 a.m. and 5:30 p.m. CET.
Denham the Jeanmaker B.V
Webstore Customer Service
Telephone: +31 (0)20 344 91 22