Delivery
Please use the toggle menu below to learn more about our delivery options.
Delivery Countries
We currently offer shipping to the following countries:
- Austria
- Belgium
- France
- Germany
- The Netherlands
- Spain
- United Kingdom
- United States
For our Japanese website, click here.
Delivery in the UK
We are back! – DENHAM UK Delivery Information
- Shipping Costs: €4.95
- Return Costs: Free of Charge
- Carrier: Hermes
- Shipping Time: Between 5 to 7 working days
Do we still ship to the UK following Brexit?
We are thrilled to announce that you will be able to place orders to the UK from June 14th onwards.
We will cover additional charges such as import duties and taxes.
How much does it cost to ship to the UK?
We charge a flat fee of €4.95 for all UK deliveries.
Are there any delays concerning UK delivery?
We aim to ship your order as quickly as possible. However, due to the customs clearance now required following Brexit, your order may arrive a few days later than usual.
Do we ship to the other British Isles?
Unfortuately, we only ship to Great Britain, Ireland and the Isle of Man at this point in time.
Can I return an order from the UK?
UK returns are possible within 14 days and will be free of charge. Please use the return label that came with your original order. If you have misplaced your return label, just reach out to our Customer Care Team for a new return label.
Make sure you keep the postage receipt safe until you have received an e-mail confirmation that your return order has arrived at our warehouse. This receipt confirms the date of return and also provides the receipt number for your return order.
When will I receive my refund for my (partially) returned order?
Please allow up to 15 business days for your return order to arrive at our warehouse in the Netherlands.
Once we have approved and processed your return, you will receive an e-mail confirmation that the invoiced amount will be refunded using the same payment method used for the original order within 14 days.
Delivery Costs
We charge a standard fee of €3.95 for orders within the European Union and offer free delivery on all orders above €100.
For orders to the UK, we charge a €4.95 delivery fee.
For orders to the US, we charge a €45 delivery fee, and offer complimentary delivery for all orders above €230.
Delivery Time
| Country | Carrier | Estimated Delivery Time |
|---|---|---|
| Austria | DPD | 2-5 working days |
| Belgium | DPD | 2-5 working days |
| France | DPD | 2-5 working days |
| Germany | DPD | 2-5 working days |
| The Netherlands | PostNL | 2-3 working days |
| Spain | DPD | 2-5 working days |
| United Kingdom | Hermes | 5-7 working days (shipping time) |
| United States | UPS | 2-5 working days |
Due to reduced capacity & extra safety measures linked to COVID-19, delivery & returns processed by our carriers during promotions and sale periods are likely to be delayed by one to three days.
Due to weather conditions, delivery & returns processed by our carriers are likely to be delayed by one to three days.
Delayed Delivery
If your delivery is delayed and your estimated delivery date has passed without your order arriving, then please reach out to our Customer Service Team within 14 days. You can find the estimated delivery date in your Order Confirmation email. Please wait until this date for your order to arrive. To track your delivery, check your order status, log into your DENHAM account.
Delivery & Billing Address
You can use a different delivery address from your billing address. Go to the checkout and select 'different address' to enter a different delivery address.
In some cases, it is possible to change your delivery address after you've placed your order - it is dependant on your region and carrier. Please contact your carrier for the possibilities in your country.
Customs & Duties
You may be charged handling fees and/or taxes if your order passed through international customs. Customers are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.