Can my delivery address be different from my billing address?
Yes, your delivery address can be different from your billing address. Please go to the check out and select 'different address' to enter a different delivery address.
Where do you deliver to?
We ship to the following countries:
- Czech Republic
- The Netherlands
- United Kingdom
- United States
What are the delivery costs?
Countries within the EU enjoy free delivery. For orders to the US shipping is €45 and free for orders over €200.
How long does delivery take?
Please note, delivery can take longer during the sale perdiod or holiday season. You will receive a tracking code as soon as your order has been shipped.
I haven't received my parcel yet. What should I do?
Please use the tracking code you received via e-mail to check the status of your order. If your order is stuck somewhere or if your tracking code doesn't show the location of your order, please contact your carrier. Alternatively, please contact our customer service team for assistance.
I received an incorrect item. What should I do?
Oops! Sorry about that. Please contact our customer service team immediately so we can make sure you'll receive the correct item. We will provide you with return instructions and a pre-paid return label.
My order is missing an item. What should I do?
Please contact our customer service team as soon as possible, so we can send you that missing item if we have it in stock.
Can I reroute my parcel?
The option to reroute your parcel varies by region. Please contact your carrier for the possibilities in your country. Once your parcel has left our warehouse, it's out of our hands. If however, you haven't received your shipping confirmation yet, you can contact our customer service team to change your delivery address.
Do I need to pay custom and duties?
It’s possible that you may be charged handling fees and/or taxed as your order passes through customs. Please keep in mind that these charges are the responsibility of the individual receiving the parcel. Because customs policies and import duties vary widely from country to country, we unfortunately have no control over these charges and we can’t tell you what the amount will be in advance.