Delivery

 

We currently offer shipping to the following countries:

• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Italy
• The Netherlands
• Spain
• Poland
• United States

We will temporarily halt delivery to the United Kingdom from December 22nd. Final orders will be accepted until December 22nd 14.00 CET. We thank you for your patience. Please stay tuned, we will be back soon

For our Japanese website, click here.

 

We charge a standard fee of €3.95 for orders within the European Union and offer free delivery on all orders above €100.
For orders to the US, we charge a €45 delivery fee, and offer complimentary delivery for all orders above €230.

 

Country	Carrier	Estimated Delivery Time
Austria	DPD	2-5 working days
Belgium	DPD	2-5 working days
Czech Republic	DPD	2-5 working days
Denmark	DPD	2-5 working days
Finland	DPD	2-5 working days
France	DPD	2-5 working days
Germany	DPD	2-5 working days
Italy	DPD	2-5 working days
The Netherlands	PostNL	2-3 working days
Spain	DPD	2-5 working days
Poland	DPD	2-5 working days
United States	UPS	2-5 working days

 

Due to reduced capacity & extra safety measures linked to COVID-19, delivery & returns processed by our carriers during promotions and sale periods are likely to be delayed by one to three days.

Due to weather conditions, delivery & returns processed by our carriers are likely to be delayed by one to three days.

Delayed Delivery

If your delivery is delayed and your estimated delivery date has passed without your order arriving, then please reach out to our Customer Service Team within 14 days. You can find the estimated delivery date in your Order Confirmation email. Please wait until this date for your order to arrive. To track your delivery, check your order status, log into your DENHAM account.

 

You can use a different delivery address from your billing address. Go to the checkout and select 'different address' to enter a different delivery address.

In some cases, it is possible to change your delivery address after you've placed your order - it is dependant on your region and carrier. Please contact your carrier for the possibilities in your country.

You may be charged handling fees and/or taxes if your order passed through international customs. Customers are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.