Which products can I return?
You can return unused purchased items within 30 days, without giving any reason. All original packaging with pricing, labels, and hangtags must be intact. No tape is to be attached to the product or the item(s) packaging. All item(s) must be returned in a box to protect their form. Returns that do not meet our policy will not be accepted and will be returned to you.
Underwear can only be returned if they are unopened in the original packaging, unworn and in original state - with all the labels attached.
When will I get my refund?
Once your return has been received by our warehouse, we aim to process it within 3 to 4 business days. We will handle your refund within 10 days of processing your return, using the same payment method you used to place your original order. Some banks and payment providers may take up to 10 days, but in most cases, you are likely to receive your refund sooner than later.
Please note that the return processing time may take longer than usual during our SALE period.
Please note that the return processing time may take longer than usual due to COVID-19 circumstances.
Where do I send my return?
Please return your items and the return form to the following address:
DENHAM / Bleckmann Oldenzaal
7575 BC Oldenzaal
Returns made within the Netherlands and the United States are at your own expense. Returns outside those countries are free.
If you are returning a parcel from outside the European Union please print three Commercial Invoices. You can find them here. Make sure you attach two of the documents to the box and give one to UPS. If you have any problems please ask the UPS courier for assistance.
All orders sent to any other address will not be accepted as return.
The price of an item I ordered has changed. Can I get a refund?
Unfortunately, it is not possible to receive a refund when prices have changed during a sale period. If the item is still in stock online, you can return your item. If prices have changed for any other reason, please contact our customer service team.
How many days to I have to return my order?
You can return your order within 30 calendar days of delivery.
Can I exchange a product?
Unfortunately that's not possible. But you can return your original order then place a new order for your preferred size or colour.
Can I return my order in one of your stores?
Unfortunately it’s not possible at this moment in time to return your online purchase at one of our physical stores.
If for some reason you are not able to ship your return to us within 30 days of receipt, please contact us so we can find a solution.
Do I need to pay for my return?
Returns made within the Netherlands and the US are at your own expense. We try to keep this amount as low as possible, but we are working to ensure our view on sustainability is reflected in all areas of our business, including delivery. Research indicates that free shipping increases orders places, but also increases the chance of orders being return as people are less consider with their orders.
Returns outside of the Netherlands and the US are free at this moment in time.
Will I get a confirmation of my return?
Once we have processed your return, you will receive a return notification. Please keep in mind it can take a couple of days before your parcel reaches our warehouse and can be processed.
I lost my Return Form. What should I do?
Please contact our customer service team so we can provide you with a new one.