Terms and Conditions
Denham the Jeanmaker B.V. - Last date of modification: January 2020
- Information about Denham
- Terms of sale
- Price and payment
- Damaged or defective item(s)
- Website use
- Applicable law and jurisdiction
- Contact Webstore
The following Terms and Conditions (‘Terms and Conditions’) are valid between you and Denham The Jeanmaker B.V. (‘Denham/we/us’) and apply to all use of and orders placed on all websites (www.denhamthejeanmaker.com and www.denhamthejeanmaker.com/de/), apps and other benefits and services offered by Denham (together, 'Denham' or our 'Service(s)'). By using the Services and/or placing an order on the Services you confirm that you have read and accept the Terms and Conditions. All Services are offered by Denham the Jeanmaker B.V. (Chamber of Commerce nr: 57908680), located at Tt. Vassumweg 95 (1033 SG) Amsterdam, The Netherlands.
We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions that are valid for your order are always the Terms and Conditions in effect as of the time you place your order, and not a later version. You should file a copy of these Terms and Conditions on your computer.
Access to this Service is permitted on a temporary basis. We reserve the right to withdraw or amend the services without notice. We will not be liable if, for any reason, the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
2. Information about Denham
Denham is a limited liability company and is incorporated in the Netherlands.
Denham The Jeanmaker B.V. (HQ)
Tt. Vasumweg 95
1033 SG Amsterdam
Telephone number: +31 (0)20 344 91 34
Denham can be reached from Mondays to Fridays, from 9:00 a.m. to 5:30 p.m. CET
Email address: firstname.lastname@example.org
Chamber of Commerce number: 57908680
VAT registration number: NL852788022B01
3. Terms of sale
By placing an order, you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.
3.1 Eligibility to order
To place an order with Denham, you must be at least 18 years old, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate. Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.
3.2. Order confirmation
When you place an order on our Service, we will send you an order confirmation email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.
Once you have checked out and have received your order confirmation email, neither you nor we will be able to make any changes to your order, so please make sure that everything is correct.
3.3. Acceptance and shipping confirmation
All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.
3.4. Right to reject
We may, at our discretion, choose not to accept your order for any reason without any liability to you. Examples of when we may not accept your order are as follows:
- The product ordered is unavailable from stock;
- Our inability to obtain authorisation of payment;
- The identification of an error within the product information, including price or promotion;
- If we suspect any fraudulent activity;
- If shipping restrictions may apply to a product.
If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.
3.5. Quality of products
We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies, or other technical reasons, minor differences in colour and other variations in item(s) are possible. Denham cannot be held responsible for any such discrepancy.
4. Price and payment
The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment, or delivery.
The prices shown on the Service may vary from time to time. Denham is not bound by the price until Denham has accepted the order by sending the shipping confirmation to you. Denham reserves the right to change, limit, or terminate any special offers or discounts at any time. Please note that the prices between our physical stores and the Website may vary.
4.2. Price changes
We always try and ensure that all prices on the Service are accurate, however, errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. Denham reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. We are not able to compensate price differences with placing orders or returns.
The price of an item I ordered online has changed. Can I get the difference back?
Unfortunately, it is not possible to receive a partial payment back if the price on an item has changed during a sale period. If the item is still in stock online, you can choose to return your item for a refund. If prices have changed for any other reason, then please contact our customer service team.
4.3. Promotional code disclaimer
Promotional codes are only applicable on full-priced items, not on sale items. For further details, please check the code’s full terms and conditions.
If you are still having trouble using your promotional code, please contact our Customer Service Team and we will provide you with a new code.
Discount codes cannot be applied on orders that have been placed and paid for already.
4.4. General sale/promotions disclaimer
Unless otherwise stated, the final price already reflects any discount. All sale items are limited to available stock. DENHAM reserves the right to change discount and offers on products without any prior notice.
We accept payments with Visa, MasterCard, Paypal, and iDeal.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason, authorise payment, then you will be notified immediately at the checkout.
Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.
5.1 Shipping details
We provide worldwide shipping using our partners' UPS, PostNL, DPD, and Hermes UK. Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered. All packages are insured and have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.
5.2. Shipping costs and delivery time
Countries within the EU enjoy free delivery. For orders to the US, shipping is €45 and free for orders over €200.
Europe - 1-5 working days
All other countries (worldwide) - 5-10 working days
We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes deliveries may take longer, particularly during busy sale periods. Saturday and Sunday are not considered working days. If you have not received your delivery within the number of days shown for your country in the table above, please contact our Customer Service. Please note that we are not held responsible for any delays resulting from postal delays.
6.1 Right of return
You have the right to return unused purchased items within 15 days, without giving any reason. To exercise this right, use the Return Form and included it in the package you received. You cannot return items ordered through our Website at one of our physical stores.
The following steps need to be taken in case of return:
- In the RETURN column, check the box of the item(s) you wish to return. Please also fill in your reason selected from the reason codes below.
- Pack your item(s) back in the box and include this Return Form.
- Please return your items and the return form to the following address:
- DENHAM / Bleckmann Oldenzaal
7575 BC Oldenzaal
- DENHAM / Bleckmann Oldenzaal
- Return costs are at your own expense.
- If you are returning a parcel from outside the European Union, please ensure three Commercial Invoices are placed inside the parcel. You can find them here.
- That’s it! Once your return parcel has reached our warehouse, we will process your refund immediately. Please note it may take up to one week for the refund to appear (depending on your original payment method).
All original packaging with pricing, labels, and hangtags must be intact. No tape is to be attached to the product or the item(s) packaging. All item(s) must be returned in a box to protect their form. Returns that do not meet our policy will not be accepted and will be returned to you.
Underwear can only be returned if they are unopened in the original packaging, unworn and in original state - with all the labels attached.
For any questions about your order, return or the Return Form, please contact Customer Service.
6.2. Refund information
If you return your entire order, we will refund all costs including the original delivery costs. If you return a portion of your order (ie: one of three products you purchased), we will reimburse you for the cost of the returned item only. All reimbursements will be paid within 10 days from the date we receive the returned product(s). We will reimburse you using the same method of payment that you used to make the original transaction unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.
7. Damaged or defective item(s)
All Denham item(s) come with a one-year warranty against faults in materials and manufacture. This warranty period may vary depending on the statutory law of the country where the item is shipped. This warranty covers production faults, but not wear-and-tear from regular use.
If you believe you have a warranty claim concerning an online purchase, please contact Customer Service. Send them an email and include your original order number, photos of the suspected fault and a brief description of the claim. They will decide whether the damage is the result of a manufacturing defect or deviation from factory specifications. If they determine that you have a claim the item(s) will be refunded.
8. Service(s) use
8.1. Errors, inaccuracies and omissions
Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information, or cancel orders if any information is inaccurate.
8.2. Intellectual property rights
All elements on the Website are owned by or licensed to Denham and its affiliates. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.
You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not publish, duplicate, distribute or otherwise reproduce the content to others without prior consent from Denham.
8.3. Limitation of liability
Denham will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if Denham has been advised of the possibility of any such damages.
8.4. Third parties
On our Service(s) you may find third party links that direct you to third-party websites that are not affiliated with us. We are not responsible for these links or for any loss or damage that may arise from the use of them. These websites have their own separate Terms and Conditions as well as privacy policies. Denham is not responsible and cannot be held liable for the content and activities of these websites.
Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.
9. Applicable law and jurisdiction
These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.
10. Contact Webstore
If you have any questions or comments about the Website or the Terms and Conditions, please contact our Customer Service. You can contact them from Monday to Friday between 9:00 a.m. and 5:30 p.m. CET.
Telephone: +31 (0) 20 344 9139