Promotions
I received a promotional code. How do I use it?
You can enter your promotional code in 'MY SHOPPING BAG' before heading to the Check Out page. If your promotional code isn't working, it is possible that your code is invalid, was already used, or is not applicable on the product(s) in your cart. For more information, please check the code's terms and conditions. If you still have trouble entering your promotional code, please contact our customer service team.
How to apply a coupon code
Why isn’t my coupon code working?
It's possible that your code is invalid, was already used or is not applicable on the product(s) in your cart. For more information, please check the code's terms and conditions. If you still have trouble entering your promotional code, please contact our customer service team.
What happens to my promotional code if I return or cancel my order?
Please contact us. We will be happy to provide a new coupon code for you once your return or cancellation has been processed.
How can I purchase a gift card?
You can purchase gift cards in all of our stores. It's not possible to order a gift card online. Please note gift cards can only be used in the country where they are purchased. Unfortunately, you cannot use your gift card in shop-in-shops, multi-brand stores or online.
Can I use gift cards online?
Gift cards purchased in one of our stores, are only valid in our own stores and can't be used online. Please note gift cards can only be used in the country they are purchased. Unfortunately, you cannot use your gift card in shop-in-shops, multi brand stores or online.
Do you have loyalty or VIP program?
We do not (yet) have a loyalty of VIP program. Please sign up for our newsletter to be kept up-to-date on subjects like this and more.