Any question about DENHAM, your online order or your account? Check our frequently asked questions or navigate through our support topics

Top 5 answers

Track my order

Once your order has been shipped, you'll receive a shipping email with a link to track your order. You can also go to our order tracker. If you haven't received any email, please contact our Customer Service.

Order (partially) cancelled

On VERY rare occasions, we might have to cancel (part of) your order. This happens when we’re processing simultaneous requests on the same item(s), hence the cancelled order or item(s). You will receive, in addition to your shipment email, a cancelled item(s) email. If not there could have been a technical error with sending out the email, please contact our Customer Service to get more information on this situation.

Change my order

Unfortunately once you've placed the order, we can't make any further changes to it.

Return my order

You will receive a return label inside the box together with the items you ordered. After sticking the label to the package, take it to the courier's drop-off point or arrange for them to pick it up.

If you are returning a parcel from outside the European Union please print three Commercial Invoices. You can find them here. Make sure you attach two of the documents to the box and give one to UPS. If you have any problems please ask the UPS courier for assistance.

Promotional code

You can enter your promotional code in 'MY SHOPPING BAG' before heading to the Check Out page. If your promotional code isn't working, it is possible that your code is invalid, was already used, or is not applicable on the product(s) in your cart. For more information, please check the code's terms and conditions. If you still have trouble entering your promotional code, please contact our customer service team.

Where is my order?

Log in to track your order, check your order status, see your order history or go to our Order tracker.

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Order Tracker

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