Help
Any question about DENHAM, your online order or your account? Check our frequently asked questions or navigate through our support topics
Due to our current warehouse move, shipments and returns handling may experience some delays.
Once it’s on its way, you’ll receive a shipment confirmation email.
We apologise for the inconvenience.
Don't hesitate to have a look at our Help Page or Returns Page for further information.
Help: www.denhamthejeanmaker.com/help
Returns: www.denhamthejeanmaker.com/returns
Top 5 answers
Track my order
Once your order has been shipped, you'll receive a shipping email with a link to track your order. You can also go to our order tracker. If you haven't received any email, please contact our Customer Service.
Order (partially) cancelled
On VERY rare occasions, we might have to cancel (part of) your order. This happens when we’re processing simultaneous requests on the same item(s), hence the cancelled order or item(s). You will receive, in addition to your shipment email, a cancelled item(s) email. If not there could have been a technical error with sending out the email, please contact our Customer Service to get more information on this situation.
Change my order
Unfortunately once you've placed the order, we can't make any further changes to it.
Return my order
Returns are on us! If you made an order before Monday December 3rd at 14:00hs CET and you wish to return one or more items, click here and follow the steps to create your FREE UPS return label.
If you are returning a parcel from outside the European Union please print three Commercial Invoices. You can find them here. Make sure you attach two of the documents to the box and give one to UPS. If you have any problems please ask the UPS courier for assistance.
For all orders made after Monday December 3rd at 14:00 CET, you will receive a return label inside the box together with the items you ordered. For more information, click here
Promotional code
You can enter your promotional code in 'MY SHOPPING BAG' before heading to the Check Out page. If your promotional code isn't working, it is possible that your code is invalid, was already used, or is not applicable on the product(s) in your cart. For more information, please check the code's terms and conditions. If you still have trouble entering your promotional code, please contact our customer service team.
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Where is my order?
Log in to track your order, check your order status, see your order history or go to our Order tracker.