Why was (part of) my order cancelled?
On VERY rare occasions, we might have to cancel (part of) your order. This happens when we’re processing simultaneous requests on the same item(s), hence the cancelled order or item(s). You will receive, in addition to your shipment email, a cancelled item(s) email. If not there could have been a technical error with sending out the email, please contact our Customer Service to get more information on this situation.
Is it possible to cancel my order?
It's possible to cancel your order, but only before it has been shipped. After you've received the shipping information, the parcel has left our warehouse and we will not be able to cancel it. To cancel your order, please contact our customer service team.
Is it possible to make a change to my order?
Unfortunately once you've placed the order, we can't make any further changes to it.
Can I place an order over the phone?
We only accept online orders through our webshop. If, however, you experience difficulties placing your order online, please contact us. We'll be happy to help you out.
Can I place a pre-order?
It is only possible to pre-order items that are specifically meant for pre-ordering. Sign up for our newsletter to receive updates about these kind of promotions.
Can I place a backorder?
At the moment, we don't offer the possibility to back-order. However, if an item is not available in your size, it might be restocked within a few weeks. Please regularly check the website to see if the item is back in stock. If you have any questions regarding our stock and restocking, feel free to contact our customer service team.
How do I track my order?
Once your order has been shipped, you'll receive a shipping email with a link to track your order. You can also go to our order tracker. If you haven't received any email, please contact our Customer Service.