When will I get my refund?
We will refund you within 10 days after processing your return, using the same payment method you used to place your original order. Some banks might need the full 10 days, but in most cases you’ll have your refund sooner.
The price of an item I ordered has changed. Can I get a refund?
Unfortunately, it is not possible to receive a refund when prices have changed during a sale period. If the item is still in stock online, you can return your item by creating a Prepaid UPS return label here. If prices have changed for any other reason, please contact our customer service team.
How do I return my order?
Returns are complimentary! If you made your order before Monday December 3rd at 14:00hs CET and you wish to return one or more items from your order, click here and follow the steps to create your FREE UPS return label.
If you made your order after Monday December 3rd at 14:00hs CET, you will find the return label inside the box together with the items you ordered. Stick the label on the box and take it to the corresponding courier drop-off point or arrange for them to pick it up.
If you are returning a parcel from outside the European Union please print three Commercial Invoices. You can find them here. Make sure you attach two of the documents to the box and give one to UPS. If you have any problems please ask the UPS courier for assistance.
How many days to I have to return my order?
You can return your order within 60 days of delivery. If you’d like to return an item(s) from your order, click here and follow the steps.
Can I exchange a product?
Unfortunately that's not possible. But you can return your original order then place a new order for your preferred size or colour.
Can I ship my return to one of your stores?
Unfortunately it’s not possible to return your online purchase at one of our stores. However, it’s free to send your return by mail.
If for some reason you are not able to ship your return to us within 60 days of receipt, please contact us so we can find a solution.
Where do I send my return?
The return address will already be on the return label inside the box delivered to you. If you made your order before Monday December 3rd at 14:00 CET, you will need to create a pre-paid UPS label here, which will already have the address in it.
Your order will be returned to the following address:
7575 BC Oldenzaal
All orders sent to any other address will not be accepted as return.
Do I need to pay for my return?
Nope, returns are free! If you decide to return your item(s), click here and follow the steps.
Will I get a confirmation of my return?
Once we have processed your return, you will receive a return notification. Please keep in mind it can take a couple of days before your parcel reaches our Warehouse and can be processed.
I lost my Return Form. What should I do?
Please contact our customer service team so we can provide you with a new one.